Cancellation and Refund Policy

Cancellation Policies

Only the orders which are still pending or under-process can be canceled. If your order is moved or shipped from our company then it will not be canceled in any case. You agree that if you cancel the order after the package has been shipped, then the shipping charges with taxes will be deducted from your payment.

In case you cancel the order before the shipment of the package, then we will refund you the full amount that you pay to us within 10 to 15 working days.

If the order is prepaid and the customer did not accept, receive or collect the order after delivery or return the package to the courier, then shipping charges and return charges will be deducted from the prepaid amount and only the remaining amount will be refunded.

If the order is failed or is canceled and the money gets deducted from your account, then your paid amount will be automatically refunded back to your card or bank account.

Return Policies

Our technical team will inspect and verify the details visually and will issue a replacement order. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.

In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund to you. You agree that if you don’t raise a complaint by informing us by our communication methods against the damage and faulty product or package obtained by you with proof in the given time period, we are not responsible for the replacement of the product or package. Furthermore, no replacement or refund will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Email Id: [email protected]. and send your item to:

ADDRESS

SHOP N0. 2 NEAR AMITY SCHOOL SEC-51 SAMASPUR GURUGRAM PIN CODE :122001

Shipping Policies

To return your product, you should mail your product to:

ADDRESS

SHOP N0. 2 NEAR AMITY SCHOOL SEC-51 SAMASPUR GURUGRAM PIN CODE: 122001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Dispatch time of products:

Once, customer place an order of any product which is confirm on our website, Our team start working on that order. Sales and packages department handles every process and dispatches the order as soon as possible with in 48 hr. or two working days.

After dispatch the order of a product, we will make sure the order will received as soon as possible. Time totally depends on delivery company. It will maximum 7 working day depends on distance between the parties.

Replacement Policy

In order to protect the customers from shipping damage, item mismatch or missing parts, etc. We are offering 48 hours of replacement time from the time of delivery. You agree that it is your responsibility to inform us by our communication methods about the damaged product or package by sending media files (photos and videos) of the package or product. Our technical team will inspect and verify the details visually and will issue a replacement order. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund to you. You agree that if you don’t raise a complaint by informing us by our communication methods against the damage and faulty product or package obtained by you with proof in the given time period, we are not responsible for the replacement of the product or package. Furthermore, no replacement will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.